You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

yoshimitzu's avatar
yoshimitzu
New member | Level 2
9 months ago

App stops syncing because of the quota have been reached, but I'm underquota

Today I transferred a large folder into our company's account on Dropbox. This led to exceeding the 5TB plan, causing the Dropbox app to stop functioning. Consequently, I deleted a significant amount...
Desktop
Error Messages
Quota
Storage space
Sync
  • Jay's avatar
    Jay
    9 months ago

    Glad to hear you were able to resolve this issue. 

     

    If you have any further queries, feel free to message back.

yoshimitzu's avatar
yoshimitzu
New member | Level 2

Finally found a solution by asking someone to not share a 200GB folder with us anymore. Immediately after that the Business account is "free" and we have 1TB free space. So there was definitely something odd happening here.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Glad to hear you were able to resolve this issue. 

 

If you have any further queries, feel free to message back.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!