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Forum Discussion

yoshimitzu's avatar
yoshimitzu
New member | Level 2
8 months ago

App stops syncing because of the quota have been reached, but I'm underquota

Today I transferred a large folder into our company's account on Dropbox. This led to exceeding the 5TB plan, causing the Dropbox app to stop functioning. Consequently, I deleted a significant amount...
Desktop
Error Messages
Quota
Storage space
Sync
  • Jay's avatar
    Jay
    8 months ago

    Glad to hear you were able to resolve this issue. 

     

    If you have any further queries, feel free to message back.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi yoshimitzu, thanks for bringing this to our attention.

 

Since you mentioned a 5 TB plan, it sounds like you're on a Dropbox Business team. Although you might have 3.66 TB of quota, the total team might have more.

 

Could you check this page to see what the overall quota is for the team?

 

This will help me to assist further!

  • yoshimitzu's avatar
    yoshimitzu
    New member | Level 2
    8 months ago

    On this page it says "5,1 TB out of 5 TB" are being used. Though, when i check https://www.dropbox.com/team/admin/members i can see that the rest of our team only uses 438 GB in their private folders. So in total we only use around 4,1TB (3,66TB + 0,44) out of 5TB right now. It must be a Dropbox problem and I want to give you some more context: One big folder has been moved away from our Dropbox system yesterday containing a few hundred GB. I removed our ownership completely, made sure it is not shared with us anymore and i also deleted the team member and the license of the person who was originally hosting this folder, as he is actually not working for the company anymore. Could this maybe still cause this trouble? I really need to get this to working quickly and i really don't want to upgrade.

    • yoshimitzu's avatar
      yoshimitzu
      New member | Level 2
      8 months ago

      Same address, same account. Just 2 hours of deleting files from shared team folders in between....

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hey yoshimitzu, sorry to jump in here.

         

        When you deleted the team member mentioned above, did you choose to transfer their files to another member or did you delete them?

         

        Because files transferred after a team member is removed from the team still count against the team's quota.

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