We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

ScotSwiss's avatar
ScotSwiss
New member | Level 2
30 days ago

Account is not full but it says I need to upgrade to add files

Hi guys,   Seen the threads on this but still don't have a solution.    I am using only 0.9GB of my 2GB but when I try to drop files in it says I need to upgrade.    I also have adequate ...
Quota
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
@ScotSwiss wrote:

I am using only 0.9GB of my 2GB but when I try to drop files in it says I need to upgrade.

Can you provide a screenshot from your Plan page showing your usage? It would look like this:

 

 

 

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
30 days ago

Hey ScotSwiss, can you also let us know how large the files you're trying to upload are?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!