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Forum Discussion
Your account can't be updated to leave the shared workspace.
Your account can't be updated to leave the shared workspace. To continue syncing your Dropbox account, close the following files or folders:
I have been struggling with this issue for months now and I have gone through all the forums and tried everthing to get rid of the error message "Your account can't be updated to leave the shared workspace. To continue syncing your Dropbox account, close the following files or folders: C/users/xxx/Dropbox"
This reply is for everyone like me, where all the forum suggestions have not worked.
My anti virus software that I use (Trend Micro) has a feature called Folder Shield and when you configure it, you can choose the folders you wish to protect. I removed my dropbox folder from the Folder Shield and my Dropbox reinstallation has worked and is back to working the way we all know and love.
I hope this is helpful to all.
@MandiEvilSpice This solution finally worked after trying every other fix I could find, thank you so much!
- Lusil
Dropbox Staff
Thanks Lusil for your response. I've had Dropbox installed on my iMac, Macbook and iphone for may years - i recently trialed TEAM DROPBOX for a month (Jan 3rd - Feb 4th 2019) but did not continue with the subscription - I believe this is when my problems started. I don't have any problems with Dropox syncing to my phone or Macbook. However, Dropbox seems to have stopped syncing to my iMac. The icon at the top of my computer screen has disappeared - I've downloaded Dropbox Installer again to try and get it back - it appears to download - i get as asked to sign in - i get sent an security code to my phone - then the error message appears -i've clicked "try again" - nothing happens and the error appears again - pressing "cancel" does nothing.
It looks like Dropbox is trying to install (seen screenshot 3) but then it disappears completely. I've repeated this process several times.
I still have access to my older Dropbox files on my iMac, but nothing new i create from my Macbook is syncing over. Please help!
- Lusil
Hey MandiEvilSpice, thanks for nudging us on this thread and for letting us know what did the trick for you!
If anything else comes up in the future, just give us another shout.
In the meantime, I hope you have a lovely rest of your week!
Hi Suzie, can you please post some more details like a screenshot or short video? Also, is this for the Dropbox desktop application or something else?
I searched for the error message but couldn't find much about it. I would suggest restarting your computer to see if that fixes it. Aside from that, you could try pausing and unpausing Dropbox's sync feature to see if that resets it.
Hello suzie17
Is the problem is fixed or still facing it ??
I do need solution for same error , getting it on my Desktop ( Windows 8 ) . I have dropbox Plus ( 2 TB ) account and tried all the possible ways ( Advanced Uninstall, Relink the account ) to get overcome but still getting the same error . I'll attach the screen shot of this
Thanks in advance
- Lusil
Hi there jerry11,
Sorry to hear that you're also experiencing this behavior.
Initially, awesome work on the initial troubleshooting! Definitely gives us a better understanding of the potential investigation that we need to carry out.
The next step I'd recommend taking is to reboot your device. It may help to refresh your settings and resolve this for you.
Let me know if this helps!
PS. I also removed some info included in your screenshot as per our Community Guidelines for security and privacy purposes.
I tried converting my professional dropbox to a business dropbox. When I did that, now the dropbox app on my computer no longer works. It throws an error that says
"Your account can't be updated to the new xxx shared workspace. To continue syncing your Dropbox account, close the following files or folders..."
Thing is, those folders aren't "open" on my machine. Furthermore, the mention folders that are shared to me by third parties. I tried to delete them on my dropbox and re-request access but that didn't work either. The details under the error shows that its trying to rename the folder, which may be why this happens because obviously it can't rename a file I don't have permissions to rename.
Any ideas here?
- Daphne
Hi sean10, thanks for reaching out to us here!
I've moved your post here as it seems that you're getting the same error as mentioned here by the OP.
Could you try the steps suggested here to see if that does the trick? If the issue persists, I'd suggest unlinking and relinking the desktop app to try resolve the issue.
Let me know if this helps!
I have an error “Your account cant be updated to leave the shared workspace. To continue syncing your dropbox account, close the following files or folders:
C:\Users\Owner\Dropbox
