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Explorer | Level 3

6 years ago

Your account can't be updated to leave the shared workspace.

Your account can't be updated to leave the shared workspace. To continue syncing your Dropbox account, close the following files or folders:

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Dropbox Staff

6 years ago

Hey there suzie17,

Could you please clarify where you’re seeing this error message and send me a screenshot (without any personal info) of it?

Thanks in advance!

suzie17
Explorer | Level 3
6 years ago

Thanks Lusil for your response. I've had Dropbox installed on my iMac, Macbook and iphone for may years - i recently trialed TEAM DROPBOX for a month (Jan 3rd - Feb 4th 2019) but did not continue with the subscription - I believe this is when my problems started. I don't have any problems with Dropox syncing to my phone or Macbook. However, Dropbox seems to have stopped syncing to my iMac. The icon at the top of my computer screen has disappeared - I've downloaded Dropbox Installer again to try and get it back - it appears to download - i get as asked to sign in - i get sent an security code to my phone - then the error message appears -i've clicked "try again" - nothing happens and the error appears again - pressing "cancel" does nothing.
It looks like Dropbox is trying to install (seen screenshot 3) but then it disappears completely. I've repeated this process several times.
I still have access to my older Dropbox files on my iMac, but nothing new i create from my Macbook is syncing over. Please help!
- Lusil
  Dropbox Staff
  6 years ago
  Thanks for the detailed reply and for the screenshots, suzie17! Much appreciated.
  
  Based on the first image you attached, my initial thought was that there’s a third party app using the path mentioned. As such, you could try temporarily quitting/disabling apps to see if you’re able to find the potential app that’s causing this.
  
  If that doesn’t work, you could always try rebooting your computer, as Pikamander2 also suggests, and relaunch finder.
  
  Spoiler
  
  To do this:
  
  Click on the Dropbox icon from your Desktop and quit the app.
  
  Open your Activity Monitor from your Mac Utilities folder.
  
  Force quit out of the instances of the desktop app that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left.
  
  Re-start Dropbox from the applications folder by double clicking on the Dropbox app.
  
  Click on the Apple icon in the top left of your screen
  
  Select "force quit".
  
  Relaunch the finder.
  
  Let me know of any updates!
- 5lacka
  New member | Level 2
  6 years ago
  I have the same problem as Suzy....I made a TRIAL of DropBox for Business tonight -- for 10mins, until it was not allowing me to go back to my own Perso dropbox folder.
  
  I Cancelled the TRIAL.
  
  I launched DropBox (Mac), and then got the same error message.
  
  I have re-booted, re-installed, and its the same.
  
  I
  - Lusil
    Dropbox Staff
    6 years ago
    Hey 5lacka, sorry to hear that you're also having trouble with this.
    
    Initially, please note that I've removed personal information included in your post as per Community Guidelines.
    
    As for your concern, could you please try unlinking and re-linking your account to the desktop app? Maybe that will do the trick.
    
    Let me know how it goes!
- Lusil
  Dropbox Staff
  5 years ago
  Hey MandiEvilSpice, thanks for nudging us on this thread and for letting us know what did the trick for you!
  
  If anything else comes up in the future, just give us another shout.
  
  In the meantime, I hope you have a lovely rest of your week!

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