We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

rfog's avatar
rfog
Collaborator | Level 9
5 years ago

White cross in some files in Windows 10

Take a look to the next capture:

What that white cross means? Files are in local, and I have that cross in most of my local files. They work, they sync, but they have the cross, and I haven't found it in the list of iconography in documentation.

Desktop
GUI
Sync
Windows
  • Jay's avatar
    Jay
    5 years ago

    Hi rfog, thanks for messaging the Community!

     

    It looks like you might have Smart Sync enabled on your account, and possibly have other apps on your machine which use overlay icons. This could include cloud providers and other syncing apps.

     

    Try temporarily quitting them to see if this helps revert the Dropbox sync icons.

     

    Keep me posted!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi rfog, thanks for messaging the Community!

     

    It looks like you might have Smart Sync enabled on your account, and possibly have other apps on your machine which use overlay icons. This could include cloud providers and other syncing apps.

     

    Try temporarily quitting them to see if this helps revert the Dropbox sync icons.

     

    Keep me posted!

    • rfog's avatar
      rfog
      Collaborator | Level 9
      5 years ago

      Jay ,

       

      I have 3 :innocent: Drobpox, OneDrive and iCloudDrive. I think iCloud Drive does not use overlays, but OneDrive uses them. Once I closed OneDrive, all overlays dissapeard, from OneDrive folders and from Dropbox. Could be that. If is only cosmetic issues, I don't mind.

       

      Thanks.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        It is mainly cosmetic, though it can interfere in seeing if files are syncing or up to date.

         

        If you're not using any of those apps, try disabling them permanently or upon startup, so that Dropbox would be able to show the icons.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!