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kla's avatar
kla
New member | Level 2
8 years ago

"We were unable to complete your request"

A Dropbox business account from my work is trying to share a folder with my personal account. When I try to add the shared folder, I get "we were unable to complete your request." I cannot figure out...
dropbox business
Error Messages
Share
Shared Folders
inscape's avatar
inscape
New member | Level 2
7 years ago

I am having this exact same problem. A business account is trying to share with my personal account, exact same error message. The reply suggested here doesn't help because I know the folders are not that big. Anyone find a solution to this problem?

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi there inscape!
     
    Have you given another browser as shot? Also, using incognito and ensuring that you’re not running any browser extensions may also just do the trick.  
     
    If you’re still experiencing some trouble with this, can you please send us a screenshot (omitting any personal info) so as to have a better understanding of what you’re seeing?
     
    Thanks in advance! :upside_down:
    • KBrooks's avatar
      KBrooks
      New member | Level 2
      6 years ago

      Hi, I'm trying to remove access to certain sub folders for some users, and each time it comes up with this error message. I've now tried Safari and Chrome - not working. Please let me know how to resolve. Thanks. 

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hi there KBrooks, 

        Thanks for trying out some initial troubleshooting - awesome work!

        The next step I'd suggest taking is to clear the cache and ensure that you're not running any third party browser extensions. 

        Let me know if this helps!

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