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Forum Discussion

REL_IT's avatar
REL_IT
Explorer | Level 3
12 months ago

View Only link is not loading folders from an app and the browser freezes

Hi Community,   Iam a Dropbox Plus user and I have shared one of my app's folder using the view only link option which allows anyone who has the link to view the same. But the generated view on...
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REL_IT's avatar
REL_IT
Explorer | Level 3

Yes when i click on the view only link , you can see the duplicate files and folder that are being generated incorrectly whereas the local and online desktop app has correct folder.

 

Please note that the link is always loading and freezing the browser with these dups.

 

note: refer to the screenshot uploaded earlier.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hey REL_IT - sorry to jump in here, but have you tried clearing your browser's cache or using another browser since you first noticed this? 

  • REL_IT's avatar
    REL_IT
    Explorer | Level 3
    12 months ago

    Hi Walter - Thats okay, Yes I have cleared all time cache and also different browsers. Nothing helps here and its very critical and still waiting for a way to resolve this.

  • REL_IT's avatar
    REL_IT
    Explorer | Level 3
    12 months ago

    TO reconfirm I deleted the link and created a new view only link and cleared all time cache from both basic and advanced. Tried to load the link and its the same issue. Please check the screenshots. (Duplicates and also no action on clicking the folders as well).

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      This might have to do with the fact that the folder you're trying to share is generated by your own app and those folders are probably temp folders with the needed files for the app to run properly.

       

      Can you let us know some additional information about the app you developed and what you'd like to accomplish? 

       

      Thanks a bunch REL_IT 

      • REL_IT's avatar
        REL_IT
        Explorer | Level 3
        12 months ago

        Yes your understanding with the folders are right. i.e They are created programmatically by our app. But I can assure you they arent temporary and we can access the same folders in the Dropbox web app as well which doesnt contain any duplicate folders like the shared screenshots.

         

        All i need to do is share a view only link for our manager app users who needs to view the files that are unable to render by our another manager app. Like a proof verification app functionality. 

        Note: It is a Dropbox Plus account, Im not sure if i will  have more control over the view only link settings 

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