You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Allie4's avatar
Allie4
New member | Level 2
2 years ago

"Unable to upload icon" error message. What does it mean?

Every time I go to upload a folder to Dropbox, I get this message "Unable to upload icon". And then I choose "Skip this file". Once everything is uploaded, all the files seem to be there, so I can't ...
Error Messages
Sync
upload
Web
Im4's avatar
Im4
Explorer | Level 3
I am having the exact same issues whenever I try to upload anything via the Dropbox app. Even a pdf is giving me the same issue. Was this resolved?
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Im4, are you referring to the Dropbox desktop application, mobile app, or the site directly?

 

Any other info or screenshots would be helpful!

  • Im4's avatar
    Im4
    Explorer | Level 3
    2 years ago
    The app. It works if I select upload file function from within dropbox app. But when I try uploading the same file from the source like Adobe PDF and selecting dropbox, it gives the error security message.
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Just to check again, do you mean the desktop app or the mobile app? What OS are you running running on your device?

      • Im4's avatar
        Im4
        Explorer | Level 3
        2 years ago
        Mobile app. I am using latest android on Samsung s22

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!