You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Shelby W.'s avatar
Shelby W.
Helpful | Level 5
8 years ago

Unable to Upload files

I am using Mac OS High Sierra 10.13.2 and Firefox 57.0.1.  When I go to the Dropbox website and try to upload a file, I select the upload button, then choose that file that I would like to upload. (a...
sync
upload
Web
  • Shelby W.'s avatar
    Shelby W.
    8 years ago

    Hi Sanchez:

    Well, what I ended up doing was to drag the file I wanted to upload over to the upload button and dropping the file there....That started the upload....

     

    I now have another question for you.. I now want to delete a file using the Dropbox website. I login to my account, but I am unable to figure out how to delete.  Some of the instructions I found on the Internet say to click on he icon next to the file name...I don't have this...Can you possibly help me with this problem?

Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
Hey Shelby W., 

So, there isn’t an Upload button at all, or it is like grayed out, not clickable? Has this just started being an issue, or has it been happening for a while? 
 
Let me know.
Thanks
Shelby W.'s avatar
Shelby W.
Helpful | Level 5
8 years ago

Hi Sanchez, I got this figured out..thanks for your help...

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey Shelby W., I’m glad that you got this taken care of! I’d be interested to know how you fixed this. Let me know, if you have a chance :slight_smile:
     
    Cheers
    • Shelby W.'s avatar
      Shelby W.
      Helpful | Level 5
      8 years ago

      Hi Sanchez:

      Well, what I ended up doing was to drag the file I wanted to upload over to the upload button and dropping the file there....That started the upload....

       

      I now have another question for you.. I now want to delete a file using the Dropbox website. I login to my account, but I am unable to figure out how to delete.  Some of the instructions I found on the Internet say to click on he icon next to the file name...I don't have this...Can you possibly help me with this problem?

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        8 years ago

        Select the file by checking the box to the left, then select Delete in the menu on the right.

         

  • trishmennell's avatar
    trishmennell
    Helpful | Level 5
    6 years ago

    Sorry, but I'm having the same problem and don't understand how you fixed.  I've tried everything!

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey there trishmennell,
       
      Can you let me know what you are trying to achieve, and if you receive any error messages when trying to do so? Any screenshots (excluding personal info) would be helpful in understanding what you are seeing.
       
      If you are trying to upload files to your account then please check out this article here.
       
      Looking forward to hearing from you - Thanks!
      • trishmennell's avatar
        trishmennell
        Helpful | Level 5
        6 years ago

        Thank you, Daphne.  I received no error messages.  Just nothing.  Funny thing but when I tried in Chrome, it worked.  I was in Safari.  Why would this be?

         

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!