You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

7rjames3's avatar
7rjames3
Helpful | Level 5
9 months ago

Two Dropbox folders appearing in favorites Mac. Not sure how to proceed.

I was having trouble with my Dropbox going into an 'Indexing' spiral. So after reading troubleshooting for this issue I logged out of Dropbox on desktop and logged back in again.    This has fixe...
Desktop
Mac
Sync
  • 7rjames3's avatar
    7rjames3
    9 months ago

    Sorted! (With some trepidation) I deleted the old 'unlinked' file, and this did the trick – the new file now has Dropbox symbol next to it and all right click Dropbox functions. Thank you for your help.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey 7rjames3, let's jump right into this! 

 

You can double-check the app's preferences right here, and see where your Dropbox folders is syncing.

 

Based on everything you've provided my way, it sounds like it's syncing on the first location that you mentioned, but it doesn't hurt to check. 

 

From there, you can then delete the unlinked Dropbox folder.

 

I hope this clarifies!

7rjames3's avatar
7rjames3
Helpful | Level 5
9 months ago

Hi Megan,


Yes that is the case, when I sync folders in the Dropbox app they appear smoothly in this new location.

 

Was just hoping to get clarity on why this old folder has the Dropbox logo and the new one doesn't. Furthermore the 'old' file has the Dropbox options on right click, where the new one doesn't.

 

 

Nervous to delete this old folder as it was synced with most of company's files 😅

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey 7rjames3, thanks for the heads up!

     

    Odd indeed. 

     

    When you locate your little Dropbox icon, next to your WiFi on your menu bar and click on it, you should have a little folder icon on the top right. 

     

    If you click there, which folder does the app re-direct you to? 

    • 7rjames3's avatar
      7rjames3
      Helpful | Level 5
      9 months ago

      To the 'new' folder

      (Macintosh HD > Users > myname > Companyname Dropbox)

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Got it, thanks for the info 7rjames3!

         

        Based on everything you mentioned, you should be safe to delete the old Dropbox folder, and keep the new one. 

         

        It seems the app is syncing there. Have you tried signing out of the app,restarting your device and then sign back in? 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!