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Explorer | Level 3

2 years ago

Solved

Cannot add Dropbox to Favorites or Locations on MacBook Pro

I have tried all the suggestions for adding Dropbox to either Favorites or Locations on my sidebar and nothing works. I have tried deleting it and reinstalling it but it wont let me indicating it is open, which it is not. I have installed the desktop app again hoping a newer version or update would help. Nothing works. 😞

desktop

Mac

Setting up the apps

Megan
8 months ago
Hi ay98182, let's jump right into this!

In general, someone would receive this message when going over their daily bandwidth limits for their Dropbox account and plan.

It sounds like in your case, your client might have exceeded their sharing limits and their links have been temporarily banned.

This message isn't related to the quota amount on the account, but the daily limits when using shared content. It could also be related to the type of content they share.

They'd need to contact Support, in order to see what can be done about it, and for our Team to remove the ban.

If you have any questions, let me know!

10 Replies

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Hannah
Dropbox Staff
2 years ago
Hey CMAKEUP, thanks for joining our Community!

Can you let us know if you've updated to the Dropbox for macOS on File Provider version of the app?

Where is your Dropbox folder currently located?

Let me know and we'll go from there.
- CMAKEUP
  Explorer | Level 3
  2 years ago
  Hi Hannah! The download indicated Dropbox for macOS, not sure what the File Provider version is. The app is located in my Applications folder in sidebar Favorites.
  - Hannah
    Dropbox Staff
    2 years ago
    Thanks, CMAKEUP.
    
    If you open your Dropbox application preferences and go to the 'sync' tab, is the Dropbox folder in ~/Library/CloudStorage?

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Cannot add Dropbox to Favorites or Locations on MacBook Pro","moderationData":{"__ref":"ModerationData:moderation_data:755758"},"body":"

Hey CMAKEUP, thanks for joining our Community!

Can you let us know if you've updated to the Dropbox for macOS on File Provider version of the app?

Where is your Dropbox folder currently located?

Let me know and we'll go from there.

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Hi Hannah! The download indicated Dropbox for macOS, not sure what the File Provider version is. The app is located in my Applications folder in sidebar Favorites.

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Thanks, CMAKEUP.

If you open your Dropbox application preferences and go to the 'sync' tab, is the Dropbox folder in ~/Library/CloudStorage?

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Hi CMAKEUP, could you try these steps to add the Dropbox folder back into the Locations section?

Open Finder
Click Finder in the top-left of your screen
Click Preferences (macOS 12 or earlier) or Settings… (macOS 13 or later)
Click the Sidebar tab
Under Locations, check Cloud Storage

Let me know if this helps.

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