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Forum Discussion
There are no green checkmarks on any files in my dropbox folder.
This is a Windows 10 machine.
I have tried quitting and restarting the dropbox app.
I have tried uninstalling and reinstalling the app.
I am viewing the correct folder -- I clicked the folder icon on the dropbox app.
My other machine, a laptop with Win 11 on it shows the green checkmarks properly.
It would be nice to have these checkmarks so I can see at a glance if a file is synced or not, rather than opening the app and hunting through the sync history.
Hi again Iainmcc - thanks for the screenshots and the additional details - most appreciated!
This issue might be coming down to other applications on your computer that use the icon overlay and context menu functionality of your computer's OS.
Please note that Windows has a limit of 15 overlay icons that Windows Explorer can load, and the operating system reserves 4 for its own use. If there are more than 15, then the Dropbox icons or context menus may not show.
To fix this and move the Dropbox sync icons to the first 15 positions:
1. Follow the steps in this article to open your Windows 10 registry editor (applicable to Windows 11 also)
2. A “Registry Editor” window will open.
3. Navigate through the following folders:
“HKEY_LOCAL_MACHINE” > “SOFTWARE” > “Microsoft” > “Windows” > “CurrentVersion” > “Explorer” > “ShellIconOverlayIdentifiers”
4. Rename (right-click and click Rename) the files, so that the Dropbox files appear in the first 15 files in the list. You can do this by putting spaces in front of those file names, so that they move higher up in the list.
5. Close and restart both of your computer and the Dropbox desktop app.
Let me know how it goes!
- Hannah
Dropbox Staff
Hey Iainmcc, thanks for letting us know about this.
Have you checked if the application is running on your computer? Does it sync as normal?
What's the sync status and version of the app, when you hover your mouse over the Dropbox icon in your system tray?
Lastly, do you perhaps have any third party file browsers?
Let me know what you find.
The application is running and syncs as normal.
The version is 147.3.4786, and says it's up to date.
I don't have any third party browsers, just Windows Explorer.
- Megan
Hi Iainmcc, sorry to jump in here!
It sounds as if you're using the Beta version of our app. Can you access your account's settings on the Dropbox website and turn Early releases off?
After that, please re-install one of the stable builds of the Dropbox application.
Let me know how that goes.
