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Forum Discussion
The Email to Dropbox feature isn't working - nothing gets uploaded to my account.
Hello. I have a basic (free) account and am attempting to test uploading files via email.
I am running a Mac (sonoma 14.6.1) using Mac Mail. I set up the the email to dropbox feature at my Dropbox settings, received a confirming email that it was enabled and attempted to reply to that email (as suggested) with an email that has a simple JPEG (~3MB) attachment. No file appears in my "Email Attachments" folder. No note from Dropbox suggesting there is a problem or confirming the attempted upload. No bounced email. Plenty of room available in my account.
I have seen in another thread on this forum that there seems to be a recurring problem with this feature. Can anyone comment about recurring problems? Any suggestions about possible errors on my part?
- Rich
Super User II
ebeshore wrote:
I ... received a confirming email that it was enabled and attempted to reply to that email (as suggested) with an email ... No file appears in my "Email Attachments" folder.
The confirmation email said to reply to that message? Can you provide a screenshot of that? Was the email address that you were replying to the one that was provided when you set up the Email to Dropbox feature?
Most communications from Dropbox are sent from a no-reply email address. You would need to email your files to the specific email address shown at the bottom of this page in the Features section.
Hi Rich,
Thanks for your reply.
Yes - confirmation email said to reply to the message. I also confirmed that the sender email address corresponded to the "email to dropbox" address assigned when I set up the feature.
See clip from the original email that gave this instruction....
Ed
