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ebeshore's avatar
ebeshore
Explorer | Level 3
30 days ago

The Email to Dropbox feature isn't working - nothing gets uploaded to my account.

Hello. I have a basic (free) account and am attempting to test uploading files via email. I am running a Mac (sonoma 14.6.1) using Mac Mail.  I set up the the email to dropbox feature at my Dropbox...
emails
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upload
Rich's avatar
Rich
Icon for Super User II rankSuper User II
30 days ago
ebeshore wrote:

I ... received a confirming email that it was enabled and attempted to reply to that email (as suggested) with an email ... No file appears in my "Email Attachments" folder.

The confirmation email said to reply to that message? Can you provide a screenshot of that? Was the email address that you were replying to the one that was provided when you set up the Email to Dropbox feature?

 

Most communications from Dropbox are sent from a no-reply email address. You would need to email your files to the specific email address shown at the bottom of this page in the Features section.

  • ebeshore's avatar
    ebeshore
    Explorer | Level 3
    30 days ago

    Hi Rich,

     

    Thanks for your reply.

     

    Yes - confirmation email said to reply to the message. I also confirmed that the sender email address corresponded to the "email to dropbox" address assigned when I set up the feature.

     

    See clip from the original email that gave this instruction....

     

    Ed

     

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      29 days ago

      Hi from me as well, ebeshore! Can you try to turn off the feature and then enable it again? Can you upload your files to Dropbox after that?

      • ebeshore's avatar
        ebeshore
        Explorer | Level 3
        29 days ago

        Hi Nancy!  Thanks for writing.

         

        Did that. No joy. 😟

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