You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ebeshore's avatar
ebeshore
Explorer | Level 3
3 months ago

The Email to Dropbox feature isn't working - nothing gets uploaded to my account.

Hello. I have a basic (free) account and am attempting to test uploading files via email. I am running a Mac (sonoma 14.6.1) using Mac Mail.  I set up the the email to dropbox feature at my Dropbox...
emails
Sync
upload
ebeshore's avatar
ebeshore
Explorer | Level 3

Hi Rich,

 

Thanks for your reply.

 

Yes - confirmation email said to reply to the message. I also confirmed that the sender email address corresponded to the "email to dropbox" address assigned when I set up the feature.

 

See clip from the original email that gave this instruction....

 

Ed

 

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi from me as well, ebeshore! Can you try to turn off the feature and then enable it again? Can you upload your files to Dropbox after that?

  • ebeshore's avatar
    ebeshore
    Explorer | Level 3
    3 months ago

    Hi Nancy!  Thanks for writing.

     

    Did that. No joy. 😟

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey ebeshore, let me also jump in here! 

       

      Are you forwarding these emails to your "Email to Dropbox" address, or are you emailing the address directly? 
       

      Also, what email provider (Gmail, Microsoft, Yahoo, etc.) are you using on your end? 

      • ebeshore's avatar
        ebeshore
        Explorer | Level 3
        3 months ago

        Hello Megan, thanks for writing.

        I am sending emails with an attachment directly to my assigned Email-to-Dropbox address. Email address looks something like this:  infront.erupt.concern.harsh.beyond@addtodropbox.com (not an actual address)

        I am using a Mac running the latest version of Sonoma and MacMail and via my iCloud account.

         

        Regards, Ed

         

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!