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Forum Discussion
The Dropbox app (v213.4.4597) stalls when syncing (Linux/Ubuntu 24.04).
Hi,
I've noticed that the current version of Dropbox (v213.4.4597) on my Linux setup (Ubuntu 24.04.1) seems to stall and not appear to sync after a certain time once started.
I have tested my in...
According to the files within .dropbox.cache/new_files, the smallest file Dropbox is trying to download is approximately 371MB, and the smallest file it is trying to upload is about 386MB, both of which shouldn't be taking more than half an hour to transfer over a connection of that speed.
- Hannah
Dropbox Staff
Hey Graeme T.1, thanks for the additional info.
Is there some kind of security app that could be interfering with the sync?
If you do reach out to our support team, please send us your ticket number, so we can take a look as well.
Hi Hannah there are no security apps being used that could be interfering with sync so I am stumped.
I have restarted the machine, restarted Dropbox and even rebooted my internet, and neither of these stop the problem from happening.
I have a support ticket open: #24575098 that I raised last night
- Nancy
Thanks for the ticket number! I could find it in our system and I’ve now left an internal note on your behalf. Our team should get back to you soon.
