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Forum Discussion
PJG343
15 hours agoNew member | Level 1
The Dropbox app on my Mac computer is not syncing
I'm on a desktop Mac. Got a new iPhone today and had to enable 2FA.
Since I did that, my Dropbox is not syncing on my desktop. It says it's Syncing but it's not spinning and nothing is happening. I have tried uninstalling and reinstalling it.
- HannahDropbox Staff
Thanks for letting us know about this, PJG343.
I don't think enabling 2FA on your Dropbox account has something to do with this, but let's see what we can find out.
Can you please hover over the Dropbox icon in your menu bar to see what the sync status and version of the app is?
Also, what is your macOS version?
Keep me posted and we'll go from there.
- PJG343New member | Level 1
Dropbox version 213.4.4597 Says Syncing... Running Ventura 13.7.1
- HannahDropbox Staff
Thanks for that, PJG343.
If the app seems to be stuck at "syncing.." try the steps in this article, to see if anything helps.
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