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Helpful | Level 6

7 years ago

syncing with mac os yosemite

suddinly my mac stop syncing os x yosemite 10.10.5

osamabahr
6 years ago
Thank you for your effort, as the problem happened it is again solved withoud doing any further thing

Jay
Dropbox Staff
7 years ago
Hi Osama, does the Dropbox icon show any error messages when you hover the mouse over it? Do any of your folders have a syncing icon on them? When did it stop syncing?

Any info you can provide would help!
- osamabahr
  Helpful | Level 6
  7 years ago
  No errors appear, it is just dimmed like no internet access, with rotating arrows, and word connecting
  - Jay
    Dropbox Staff
    7 years ago
    If the Dropbox icon on the menu bar is dimmed, then it does mean it cannot connect to the web.
    
    There is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains.
    
    I’d recommend disabling or changing your settings for the above to see if this helps out!

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