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Forum Discussion
Sync issues while on wifi
Hi everyone I have dropbox not wanting to sync while connected to the wifi, if I swap to mobile data then dropbox syncs. Also same applies if I attempt to connect to any of the Dropbox websites or on...
Hi Glen11, and thanks for posting this on our forum!
After reading your message, it really sounds like the specific network/WiFi you’re connected to is blocking Dropbox for some reason.
Just like our support team suggested, I’d also recommend contacting your ISP, in order to check this. If this wasn’t related to your WiFi, then the issue would persist no matter the network you’re connected to.
I hope this clarifies things a bit.
Jay
Dropbox Staff
Dropbox StaffIt definitely seems to be affecting the phone provider directly, so for some reason it isn't working on Samsung devices, or perhaps the method in which it creates hotspots, which is preventing access to Dropbox.
As to what the issue might be, it wouldn't be possible to find out from our end, as it does seem to be device specific.
