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Forum Discussion
Sync is "up to date" yet many folders are missing from the backup folder
hey guys
I am helping someone with their Dropbox on Windows 10, they have the 2TB plan, the folders in question are around 120GB in size to be backed up so plenty of space.
Anyway, fresh sta...
Hannah
Dropbox Staff
Dropbox StaffHey BennyCe, welcome to the Dropbox Community!
One thing I can think of in this case is that perhaps the folders in question are unsynced through selective sync.
Can you check the steps here, to see if the folders are selected, or unselected?
Do they even appear in the selective sync settings?
Let me know and we'll go from there.
Thanks Hannah, nothing is selected in the selective sync when I looked at it for the Documents folder. All is selected in the main job setup configuration, every sub folder and file for the Documents folder, therefore, I'd expect it to sync up.
When I look at the Dropbox folder on the PC, I do not see the missing folders to suggest any sort of sync has taken place, likewise, I do not see them on the cloud either, so it never backed them up.
On the web Dropbox, I dragged a folder that was missing from a sub folder in Documents, which should have been backed up, and sure enough, as it was small, it synced and refreshed the view, could see it both on the Desktop and Web, but wouldn't want to do that for all the missing folders.
It's usual files (Word, Excel etc), they are not Read Only. Is there some odd limit that I should be aware of, like number of files?thanks
I think you answered the wrong post...
