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Forum Discussion

nino2's avatar
nino2
New member | Level 2
7 years ago

Storage Usage reported for online-only folders on Finder doesn't match the "User Info".

So after more than a year of discussion on pretty much the same topic, this  still has not been resolved. Sugesting that issue will be resolved in the next version of software is somewhat unacceptabl...
Desktop
Dropbox Basic
Sync
  • HGohar's avatar
    HGohar
    7 years ago

    According to Dropbox team Jane, if the info about the dropbox folder is close or equal to zero bytes, it means it doesn't take any physical space on the hard disc. The problem I guess that the operating system still sees it as if it is taking that physical space and acts accordingly, i.e., full disc or neat full. I don't know what is the way around that.

     
slypapp's avatar
slypapp
Explorer | Level 4
Thanks a lot for the tip. I've been fighting with TM a while ago, sending Apple to hell several times that it is not working, and cannot finish the backups.
akaraetteh's avatar
akaraetteh
Helpful | Level 5
7 years ago
I don’t use TM to backup my Dropbox folder...again, not sure why you would do that?

However not seeing the true sizes of folders (ie the space they’re taking up on local drive) is rather annoying
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey akaraetteh, to have a closer look into discrepancies of the disc usage reported when making files available Online-only, please include a screenshot of the behavior in your next reply, as well as any additional details, so as to check back on the matter together. 
     
    Thanks in advance & I’ll be awaiting your next post here! 
    • akaraetteh's avatar
      akaraetteh
      Helpful | Level 5
      7 years ago

      Hi Jane

       

      Here's a photo that gives you an indication of all you need to know

      https://photos.app.goo.gl/4CTpPG8HVFDtzVwd2

      MacOS Sierra

      Latest stable dropbox build

      my folder is 160GB (reported by OS), but "taking up" approx 40GB

       

      Also view the 2 online-only folders: Demig0s...XYZ - both reported as 1.74GB, and the parent folder as 3.5GB...

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Hey akaraetteh, 

         

        Just a quick note on this, keep in mind that 47.4.74 is already out and I would suggest to download it from here as quick as possible as this is always the first step in order to continue troubleshooting if needed. 

         

        If possible, could you also let us know what your desktop is reporting ? If syncing is complete, you should see the "Up to date" message.

         

        Thanks!

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