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Forum Discussion

Bittobetty's avatar
Bittobetty
Explorer | Level 3
9 months ago

Some files stuck syncing on Mac 11.6 since March

Hi!   My issue is that some files have been permanently stuck syncing since at least March 20, 2024 on my computer. We are talking about under 100 files from millions. I'm running macOS Big Sur...
desktop
dropbox business
Mac
sync
  • Jay's avatar
    Jay
    9 months ago

    It does look like you have over 300k files in your Dropbox folder, which could be the reason for what you're experiencing, as the performance of the app can decrease over that amount of files.

Bittobetty's avatar
Bittobetty
Explorer | Level 3

Hey Jay,

 

Thanks for getting back to me.

 

These are data files for an invoicing app, so they are in a specific folder. One is around 355 MB and the other is 122 MB.

 

 

Thanks!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Is the invoicing app currently open? Have you tried quitting that app entirely to see if this helps?

 

Could you also check the bandwidth limit in the Dropbox desktop application preferences?

  • Bittobetty's avatar
    Bittobetty
    Explorer | Level 3
    9 months ago

    No, the app is not running, I have not started it since I noticed the syncing issue. 

     

    As for the bandwidth, currently there is no limit on the downloads and the upload rate is set to 'limit automatically'

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hey Bittobetty, sorry to jump in here. 

       

      Can you also share with me the syncing status and app version of your Dropbox app? 

       

      I’d also like to know how many files your desktop app is currently syncing. Any file count larger than 300k that syncs locally on the Dropbox app may cause performance and syncing issues, so I’d like to make sure that’s not the case here.

      • Bittobetty's avatar
        Bittobetty
        Explorer | Level 3
        9 months ago

        Hey Nancy,

         

        My Dropbox version is v196.4.6900. I'm not really sure what you mean by syncing status. My dropbox is always syncing due to our office workflow, but usually under 50 files are syncing. Right now, it's 23 files only.

         

        " Any file count larger than 300k that syncs locally on the Dropbox app may cause performance and syncing issues, so I’d like to make sure that’s not the case here."

         

        Yes, we are familiar with this, but this is not the case here. 🙂  

         

        Thanks!

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