You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Jimathy's avatar
Jimathy
Explorer | Level 3
9 months ago

Shared links history not updating

Hi, Using Dropbox for Business we've noticed that the shared link history that's at https://www.dropbox.com/share/links is no longer updating with new shared links. I appreciate any input on this...
dropbox business
Share
Shared Links
  • Nancy's avatar
    Nancy
    9 months ago

    Thanks for the extra info, Jim! 

     

    In general, when creating a shared link, you shouldn’t have to insert your email address to generate it. 

     

    Can you please follow the same steps as before, and instead of inserting your email address, click on the “Create and copy link” button directly this time? Are you still unable to see your shared link at this page after that?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Welcome aboard the Community, Jimathy! 

 

Can you clarify what steps you're following exactly to generate a shared link on your Dropbox account and what platform you’re using (mobile app/website/desktop app)? 

 

I’d like to gather more info to isolate this further.

 

Keep me in the loop.

Jimathy's avatar
Jimathy
Explorer | Level 3
9 months ago

Hi Nancy,

I used Google Chrome to test, bringing up my file list and clicking the three dots on the right of the file and choosing 'share' >> 'share with dropbox' then using my personal dropbox email address.

Both originally reported and testing accounts are using Dropbox for Business.

Cheers,

Jim

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Thanks for the extra info, Jim! 

     

    In general, when creating a shared link, you shouldn’t have to insert your email address to generate it. 

     

    Can you please follow the same steps as before, and instead of inserting your email address, click on the “Create and copy link” button directly this time? Are you still unable to see your shared link at this page after that?

    • Jimathy's avatar
      Jimathy
      Explorer | Level 3
      9 months ago

      Thanks, Nancy,

      I can confirm if the create and copy link button exists; the link does appear in the history.

      Cheers,

      Jim

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        That’s great, Jim! It seems like you were previously creating a shared folder instead, which is why the link wouldn’t show. 

         

        If you need something else, I’ll be right here!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!