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tonyr2023's avatar
tonyr2023
Helpful | Level 6
2 years ago

Shared link won't go away

In the app for Iphone I keep receiving a message that someone has shared a link with me to a file. I dismiss the message but it comes back next time I open the app. I also keeps coming back if I view...
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  • tonyr2023's avatar
    tonyr2023
    2 years ago

    Hi Jay,

    There is nothing in either of those.

     

    However, the popup message no longer appears on either my phone or my wife's! I have not changed anything but the result is good!

     

    I guess our phones were scared because I started talking to you - you rock!

     

    Thanks,

    Tony

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Jjph, thanks for letting us know about this.

 

If you open the Dropbox app and tap on 'account', then on the gear icon and then on 'clear cache', does it help?

 

If not, please send us a screenshot of the pop-up; just make sure to edit out any personal info.

 

Thanks in advance!

Jjph's avatar
Jjph
Explorer | Level 3
2 years ago

It doesn’t help, even uninstalling and installing doesn’t help, both in my iphone and my ipad. My PC doesn’t have that issue. 

The message is more or less:

“FILE SHARED WITH YOU

John has invited you to see the file Category 5 Title 2.doc

 

Not now / Open”

 

John Doe is a friend of mine

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Jjph, can you clarify the app's version and OS at the moment?

     

    Also, if you access this page, are you able to find the file there? 

    • Jjph's avatar
      Jjph
      Explorer | Level 3
      2 years ago

      I have the latest version both in iOS and the app, but it’s been happening with previous versions too.

      I followed the link but I see no file

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Can I send you an email, in order for us to have a closer look into this Jjph?

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