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tonyr2023's avatar
tonyr2023
Helpful | Level 6
2 years ago

Shared link won't go away

In the app for Iphone I keep receiving a message that someone has shared a link with me to a file. I dismiss the message but it comes back next time I open the app. I also keeps coming back if I view...
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  • tonyr2023's avatar
    tonyr2023
    2 years ago

    Hi Jay,

    There is nothing in either of those.

     

    However, the popup message no longer appears on either my phone or my wife's! I have not changed anything but the result is good!

     

    I guess our phones were scared because I started talking to you - you rock!

     

    Thanks,

    Tony

Jjph's avatar
Jjph
Explorer | Level 3

Everytine i open ios app it shows a message that someone i know is sharing a file with me. I usually cancel the medsage but in some occasions ive accepted out of despair. It’s been happening for months. My friend tells me he didnt share anything with me, but i cant male the popup message to disappear. In pc there is no medsage

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Jjph, thanks for letting us know about this.

 

If you open the Dropbox app and tap on 'account', then on the gear icon and then on 'clear cache', does it help?

 

If not, please send us a screenshot of the pop-up; just make sure to edit out any personal info.

 

Thanks in advance!

  • Jjph's avatar
    Jjph
    Explorer | Level 3
    2 years ago

    It doesn’t help, even uninstalling and installing doesn’t help, both in my iphone and my ipad. My PC doesn’t have that issue. 

    The message is more or less:

    “FILE SHARED WITH YOU

    John has invited you to see the file Category 5 Title 2.doc

     

    Not now / Open”

     

    John Doe is a friend of mine

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Jjph, can you clarify the app's version and OS at the moment?

       

      Also, if you access this page, are you able to find the file there? 

      • Jjph's avatar
        Jjph
        Explorer | Level 3
        2 years ago

        I have the latest version both in iOS and the app, but it’s been happening with previous versions too.

        I followed the link but I see no file

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