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Forum Discussion

tonyr2023's avatar
tonyr2023
Helpful | Level 6
2 years ago

Shared link won't go away

In the app for Iphone I keep receiving a message that someone has shared a link with me to a file. I dismiss the message but it comes back next time I open the app. I also keeps coming back if I view...
Dropbox Basic
Mobile
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Shared Links
  • tonyr2023's avatar
    tonyr2023
    2 years ago

    Hi Jay,

    There is nothing in either of those.

     

    However, the popup message no longer appears on either my phone or my wife's! I have not changed anything but the result is good!

     

    I guess our phones were scared because I started talking to you - you rock!

     

    Thanks,

    Tony

AlBauer's avatar
AlBauer
Explorer | Level 4
2 years ago

Hi,
I can’t use the app any more, since I get an infinite loop of messages that some one wants to share a link with me.
This link is 9 years old from a former colleague.
Whatever I do, the message keeps returning.
Reinstalling the app did not help.

Best,
AlBauer

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi AlBauer, thanks for bringing this to our attention.

     

    Is this a shared link to a file, or a shared file? How is it blocking the usage of the Dropbox mobile app?

     

    Could you attach a screenshot showing the message you're getting, while hiding any names or emails?

     

    This will help me to assist further!

    • AlBauer's avatar
      AlBauer
      Explorer | Level 4
      2 years ago
      • Hi Jay,

      it is a shared file via Dropbox.
      I can use the app but this message keeps popping up and it is a nuisance.

      i can’t see the option to attach a screenshot 😞

      Kind regards,
      Al Bauer

      • AlBauer's avatar
        AlBauer
        Explorer | Level 4
        2 years ago

        This should work. I linked the screenshot.

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