We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

tonyr2023's avatar
tonyr2023
Helpful | Level 6
2 years ago

Shared link won't go away

In the app for Iphone I keep receiving a message that someone has shared a link with me to a file. I dismiss the message but it comes back next time I open the app. I also keeps coming back if I view...
Dropbox Basic
Mobile
Share
Shared Links
  • tonyr2023's avatar
    tonyr2023
    2 years ago

    Hi Jay,

    There is nothing in either of those.

     

    However, the popup message no longer appears on either my phone or my wife's! I have not changed anything but the result is good!

     

    I guess our phones were scared because I started talking to you - you rock!

     

    Thanks,

    Tony

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi tonyr2023, thanks for bringing this to our attention.

 

Could you attach a screenshot showing what you're seeing on the mobile device, while hiding any personal info?

 

This will help me to assist further!

  • tonyr2023's avatar
    tonyr2023
    Helpful | Level 6
    2 years ago

    Hi Jay, here is the screen shot. Tony

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the image, could you check if there are any notifications in the bell icon?

       

      Could you also check that there aren't any shared files on this page?

      • tonyr2023's avatar
        tonyr2023
        Helpful | Level 6
        2 years ago

        Hi Jay,

        There is nothing in either of those.

         

        However, the popup message no longer appears on either my phone or my wife's! I have not changed anything but the result is good!

         

        I guess our phones were scared because I started talking to you - you rock!

         

        Thanks,

        Tony

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!