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RobbeJ's avatar
RobbeJ
Helpful | Level 5
5 months ago

Shared link throws "That didn't work for some reason" error.

Link is not working.

[removed shared link to prevent excess traffic]


Can someone help?

  • I contacted someone else from the company and apparently it was an old link.
    Thank you anyway!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for your post today, RobbeJ.

     

    Do you have any other shared links that you can test perhaps? Are they throwing the same error message? 

     

    Is this a shared link that you created on your Dropbox account, or was it sent to you by someone else? 

     

    If the latter, there’s a chance the owner has deleted the file/folder it links to or the shared link itself. 

     

    Let me know what you find.

    • RobbeJ's avatar
      RobbeJ
      Helpful | Level 5

      Hi,

      I can open other shared Dropbox links and when i contact the owner they say i have the correct url...

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey RobbeJ, can you open the link from a private browsing window or a different browser altogether, to see if that helps?

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