We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

RobbeJ's avatar
RobbeJ
Helpful | Level 5
4 months ago

Shared link throws "That didn't work for some reason" error.

Link is not working.

[removed shared link to prevent excess traffic]


Can someone help?

Error Messages
Share
Shared Links
  • RobbeJ's avatar
    RobbeJ
    4 months ago

    I contacted someone else from the company and apparently it was an old link.
    Thank you anyway!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Thanks for your post today, RobbeJ.

     

    Do you have any other shared links that you can test perhaps? Are they throwing the same error message? 

     

    Is this a shared link that you created on your Dropbox account, or was it sent to you by someone else? 

     

    If the latter, there’s a chance the owner has deleted the file/folder it links to or the shared link itself. 

     

    Let me know what you find.

    • RobbeJ's avatar
      RobbeJ
      Helpful | Level 5
      4 months ago

      Hi,

      I can open other shared Dropbox links and when i contact the owner they say i have the correct url...

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hey RobbeJ, can you open the link from a private browsing window or a different browser altogether, to see if that helps?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!