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skepticalthinker's avatar
skepticalthinker
Helpful | Level 6
2 years ago

Shared link asks viewers to request access. Why does this happen?

Greetings.  I have a shared file set to be viewable by anyone with the link, and I've sent the link to those I want to view the file (see screenshot).  However, when they access the link, Dropbox sta...
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  • JasonSilverDBX's avatar
    JasonSilverDBX
    2 years ago

    Hi skepticalthinker ,

     

    Jumping in here as a Product Manager for Dropbox Sharing to help out Hannah.  Reading through your thread, this is very strange indeed.  You've done everything right and I appreciate your patience in working through what is no doubt a frustrating experience.  The best I can suggest here is to contact support for help.  They'll be able to go through your specific situation and troubleshoot your specific link.  Sharing a View Link with access set to "Anyone" should allow anyone - signed in or not - to access a web based preview of your content, and then from there to take further collaborative action like downloading, asking to join the content, etc.

     

    Jason

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Hi anniecdigitals 

 

My guess is that they are not logged in to the same email that you sent the link to OR they are using a different machine with a different Dropbox logged in and its picking that log in up instead. 

anniecdigitals's avatar
anniecdigitals
Helpful | Level 6
2 years ago

That's what I thought too, but in an order of 8 with links they all worked except 2 asked for permission so I'm still confused. Any idea where I could find out for sure what the issue is?

Thanks,

Annette

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