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Forum Discussion
Shared folders taking up all my storage - How do I get out of shared folders?
I've run out of storage and its because of others sharing folders with me. How do I get out of shared folders?
You definitely have one or more shared folders that are taking up the majority of your space. Go to your Files page and if you don't see a Members header column, click the Type or Modified column and select Members. Then look for any folder that looks like this:
If you find any, hover your cursor over the folder to make the Share button appear, then click it. From there you can remove your access to the folder and remove it from your account.
I have deleted files of my own, PLUS disconnected my access from shared folders--and still my free dropbox is full. It's as though I haven't deleted anything at all (and yes, they're all still present under deleted folders.)
I am an infrequent user, don't want to add a paid account to my monthly bills, and don't have the time to chat a lot online about Dropbox features & problems. I just want to delete unused files to free up some space in my free account. But no matter how many files I delete my Dropbox account remains too full to create new files, and anything I do next requires me to upgrade to a paid account.
How do I delete files to free up space for myself to use?
Mark
Super User II
Super User IIYou delete them to make enough free space.
If you are 10gb over quota, for example, deleting 100 files which total 1gb wont be enough. You need to delete enough files to reduce your quota.
www.dropbox.com/account will show you how much over quota you are
If you are 10gb over quota, for example, deleting 100 files which total 1gb wont be enough. You need to delete enough files to reduce your quota.
www.dropbox.com/account will show you how much over quota you are
As I said, I have deleted most of my files, and have removed access to all files that have been shared with me. Still, my space says it's used up. My files take up 476 MB (which is actually MORE than before I deleted files--so must be including my deleted folders?? I don't know) and 2.26 GB in shared files. (Even though I no longer have any access to shared files.) So this looks like Dropbox just wants me to start paying no matter what?
- MarkNo. It isnt that they want you to pay..... The share bit answers the question :)
You removed access to the shares but didnt select the option to remove the actual files. So in your account you are losing space because of that.
Delete THOSE files and then you will get that space (2.26gb) back - Walter
Dropbox Staff
Hey KH-MLC - thanks for using out Forum to post your question!
Did you get the chance to review Mark's suggestion? Did this work for you now?
No. At this point I have removed all my shared folders. I've reduced my use of Dropbox to become almost pointless. And my Dropbox is still full and I can't do anything unless I upgrade to a pay-per month.
All my deleted shared files are still in Show Deleted Files, but no way to "empty the trash," so to speak. So my account remains full.
