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Forum Discussion
Unable to manually move Dropbox folder to users/[user]/cloud storage
Hi,
We have two identical MacBook Pro systems and need to keep them synced. In order to do this properly, we need the Dropbox folder to be located in the same location on both systems.
One system has installed the File Provider version of Dropbox, which moves the Dropbox folder to users/[user]/library/cloud storage. The other system says we're ineligible for the File Provider Update and has the Dropbox folder in users/[user]/.
A dropbox support rep told me to manually move the Dropbox folder on the non file-provider system to user/[user]library/cloud storage. This appears not to be possible - the Dropbox app refuses to create a folder in that location ("Can't create a Dropbox folder in teh requested location").
How do we make sure both systems have Dropbox folders located in the same location? Without this, all the other shortcuts and aliases we use, which connect to Dropbox locations and which sync via iCloud etc., become broken, our sync systems fail and we can't keep working with both systems.
Many thanks for your help, and (sorry to say it), what a shambles Dropbox support seems to be.
Jules
I just wanted to share that we found the solution to this issue. It took a month, and should perhaps be more widely available. Basically, Dropbox will not permit a File Provider upgrade, if the number of files being synced exceeds 300,000. The solution for us was to unsync a bunch of content to get below that limit, then apply the upgrade (which appeared automatically), then resync the full data set. Aside from a few minor teething issues, things seem to be working, and this has finally enabled us to sync our systems bu having Dropbox located in the same location.
- Hannah
Dropbox Staff
Hey Trailerman, thanks for letting us know about this.
Can you please give me the ticket number for your communication with our support team, as a first step?
Manually moving the Dropbox folder to that location shouldn't be possible indeed, but I'll happily look into this for you.
Thanks in advance!
Hi Hannah,
Many thanks for your response.
Ticket #23020638,
Ticket #22972347
Ticket #23064167
... all relate to this issue.
Unfortunately your support reps keep closing the case before it has been resolved.
I'd be hugely grateful for your help in getting a proper solution to this issue.
Kind regards,
Jules
- Nancy
Hey Jules! Sorry for jumping in, and thanks for the ticket numbers.
You mentioned in the beginning that one of your computers appears to be ineligible for the Dropbox for macOS on File Provider update.
Did you receive an error message perhaps? Can you send me a screenshot of what you see on your end?
I’d like to have a look, and check if there’s another workaround here.
I have two Macbook Pros running identical OS versions, same Dropbox account, and almost identical hardware.
One has automatically updated to File Provider version of Dropbox. The other system tells me I am ineligible for the update. There is no explanation and the notes provided at the 'Learn More' link are disconcertingly vague.
Please can somebody explain why this is happening? I need to update both systems to File Provider (or downgrade one to non File-Provider), in order that both Dropbox folders can be stored in the same location and the systems kept in sync.
Thanks for your help.
- Mark
Super User II
Thanks for your response and help.
Apart from the fact that one is running File-Provider version and one isn't, yes both runnign latest DB version. Non file provider system has had Dropbox uninstalled reinstalled with latest version multiple times. Also have unlinked/relinked account - always comes up as non-eligible
