You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
sanimation
11 months agoExplorer | Level 3
Shared folders not visible on computer after update
Hello,
I have a premium Dropbox account.
The architecture of our Dropbox is as follows:
S
|_ A
|_ B
|_ C
etc.
S is a team folder. Members of S can see all the folders in S on their computers.
The rest of the staff only have access to certain folders in S that are shared with them based on their needs.
Note that we are all using smart sync.
Before the file system update (which happened for us on September 24th), everything was working fine.
When I shared a folder with a colleague, they could see it both online and on their PC. However, since the update, the newly shared folders are only visible online and do not appear on the PC of the colleague with whom it is shared.
I have noticed that there are 2 ways to get around this problem:
- Reinstall Dropbox or wait for an update: this solves the problem for the already shared folders, but if a new folder is shared afterwards, it does not appear.
- Add collaborators to the team folder S: all folders are accessible online and visible on the PC.
I have already contacted Dropbox support without success.
Does anyone else have the same problem? And could you help me solve it ?
- NancyDropbox Staff
Thanks for posting on our forum today, sanimation! Let’s look into this.
First off, can you clarify what system update you’re referring to exactly? That’ll help me understand how this affected the syncing of your folders.
Have you checked your team selective sync settings, and everything’s set to sync locally there?
Finally, I’d like any ticket numbers you may have from our support team, to go through them, as well.
Let me know, when you’ve got more updates.
- sanimationExplorer | Level 3
Hello Nancy,
Thanks for your answer.I'm talking about this update : https://help.dropbox.com/fr-fr/plans/upcoming-business-team-changes#beforechecklist
I've checked the team selective sync settings and everything is set to sync locally.
The tickets number : Ticket n° 22749512, Ticket n° 22784361, Ticket n° 22775000, Ticket n° 22910274- NancyDropbox Staff
Thanks for that, sanimation! Can you send me the name of a folder that doesn't sync locally?
Besides that, I’d like you to open your desktop app preferences, and send me a screenshot of what you see on the Sync tab.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!