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Forum Discussion
Shared folders not visible on computer after update
Hello, I have a premium Dropbox account. The architecture of our Dropbox is as follows: S |_ A |_ B |_ C etc. S is a team folder. Members of S can see all the folders in S on their computers....
Nancy
Dropbox Staff
Dropbox StaffThanks for posting on our forum today, sanimation! Let’s look into this.
First off, can you clarify what system update you’re referring to exactly? That’ll help me understand how this affected the syncing of your folders.
Have you checked your team selective sync settings, and everything’s set to sync locally there?
Finally, I’d like any ticket numbers you may have from our support team, to go through them, as well.
Let me know, when you’ve got more updates.
Hello Nancy,
Thanks for your answer.I'm talking about this update : https://help.dropbox.com/fr-fr/plans/upcoming-business-team-changes#beforechecklist
I've checked the team selective sync settings and everything is set to sync locally.
The tickets number : Ticket n° 22749512, Ticket n° 22784361, Ticket n° 22775000, Ticket n° 22910274- Nancy
Thanks for that, sanimation! Can you send me the name of a folder that doesn't sync locally?
Besides that, I’d like you to open your desktop app preferences, and send me a screenshot of what you see on the Sync tab.
The name of the folder is ZZ - TEST
The screenshot of the Sync tab :
