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wing1307's avatar
wing1307
Explorer | Level 4
2 years ago

Shared Excel file doesn't get updated

We use shared Dropbox access. I accessed a shared Excel file online (web browser not app) and made some changes to it. Now the other person (original owner) cannot see the updated info. Can som...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Welcome to the Dropbox Community, wing1307.

 

How was the file in question shared with you?

 

Was it included in a folder the owner invited you to? 

 

Was it through a 'can edit' link? Or perhaps a 'view-only' link and you saved the file to your account and then started editing it?

 

Let me know and we'll go from there?

wing1307's avatar
wing1307
Explorer | Level 4
2 years ago

Thanks for replying.

 

So, the owner has given me full access to their Dropbox folder and hence to the files.

I have full access to the shared file. I could edit it, its just they don't see the updated data at their end.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey wing1307.

     

    By full access, do you mean edit access?

     

    If you navigate to the folder on dropbox.com, click on the 'share' icon on the right and then on 'who can access', does this person appear as the owner of the folder?

    • wing1307's avatar
      wing1307
      Explorer | Level 4
      2 years ago

      Under "who can access" yes they appear as owner and I have rights to Edit.

      In fact it says anyone with this link can Edit.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi wing1307, just for clarification, a shared link with edit access means it will be added to your account as a shared folder. Is this what you're seeing on your end?

         

        Does the other user see the file in a shared folder?

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