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Forum Discussion
Share Links are NOT Working - Recipients receiving 404 message on their end from my Free Account.
Hello - my Share-Links are not working properly. They only work sometimes, and other times not. My recipients are receiving 404 messages after I create and send them a Dropbox folder share-link.
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Hi funkdawggg,
Thanks for the response, it's great to hear that everything is working for you again! Unfortunately, I can't see what may have been at the root of this problem and I agree that it does seem unusual given the prolonged issue free period of time you have been using Dropbox. Hopefully, this will be an isolated incident and you can continue to use Dropbox without any incidents for another prolonged period.
Thanks again for your patience in getting this resolved and for choosing Dropbox. Please let us know if you have any other feedback or if there is anything else we can help you with.
Have a great day!
Graham
Mark
Super User II
Super User IIAre you sending out lots of links?
If so its very likely that you are going over your daily bandwidth allowance of 20gb (for free users) which will result in a 404 error until it resets.
Define lots of links.
I have had this free account for 10 or 15 years. It's been the same amount of usage and clicks, so nothing has changed. Never had this issue ever. Can you see the amount of clicks? The links are sometimes working and sometimes not. There's not that many clicks or users. I can see the counts too, and is the same clicks as ever.
What are the click limits? Have the click count limits recently changed? If not, this is NOT the issue.
Also to Note, this is making Dropbox look very bad to a handful of Cloud Storage Power Users across the world FYI.- Jay
Dropbox Staff
Hi funkdawggg, currently it isn't possible to see the number of clicks or data transferred on your account.
The daily bandwidth limits for shared links and file requests can be found here, and does vary depending upon your account subscription.
As soon as I sent the links out, my recipients were quickly saying they weren't working. And there aren't that many recipients, in fact, the same amount of recipients as the past 10 years with this account, and nothing has changed.
How do we explain these 404-returns on the share-links when a month ago there were zero 404-returns to the same exact recipients? Has Share-Link access changed? Can you please reset my account from the backend? There is clearly a glitch.Thank you,
