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Forum Discussion
Share approval not working
I am having an issue with approving requests to share folders.
1. At our business (a photolab) we share folders of images of processed films with the customer who brought the film in for processing. We share anything between 20 and 50 folders per week.
2. Sometimes a user will want to share their folder with a friend, and we end up receiving a request to share the folder to a new email address.
3. It used to be that we would receive a Notification from Dropbox (or an email with a link) requesting access. We would click the "Approve Access" button - job done! Or if we got an email, we would click the link and a browser page would open with a dialog box and an "Approve Access" button, and again, click that button and job done.
4. This all has appears to have changed... for the worse! Now, the Notification "Approve Access" button no longer works, and for the email, when we click on the link, there is no "Approve Access" button at all, and instead, there is a create link button. This is not what the customer is wanting. They are wanting us to grant access to the folder.
5. Now, what we have to do is mess around copying the email address from the body of the email (there is no option to copy the email from the dialog box) and then search for the applicable folder on our computer, right click click it, paste in the email address and click share. This is more a cumbersome process that is much more prone to human error than the previous one.
6. Is this yet another example of developers changing stuff just because they can? If so, they need to change it back. The old way of doing it was much safer and far more convenient.
- Nancy
Dropbox Staff
Hi Photo O.! Thanks for bringing this to our attention.
Did this happen once, when you tried to grant access to a shared folder, or is it happening for all requests now?
Can you send me a screenshot of the email you receive now (while hiding any personal info), so that I can take a look?
Nudge me, when you’re ready.
- It has happened for every request for access for a few days. It is about 9pm Wednesday here now so I will send some screenshots tomorrow morning when I get to work.
OK, here are a couple of screenshots
The first screenshot is the email we receive.
The top two links just open the page. The bottom one used to open the page as well, but on top of it was a dialog box with a rectangular blue "Approve Request" button. You click that, and the job was done.
The second screenshot is what we get now. No "Approve Request" button, and no amount of messing around with the box reveals one. As I said, we have to copy that email address in the email and go to where the folder to be shared is, and paste it into the existing share.
It makes no difference (Firefox, Brave, Chrome or Edge). Excatly the same dialog box pops up.
I now also have another problem. Dropbox is continually spamming us with pop-ups offering to upgrade. One of them popped up in front of the dialog box I was expecting, just as I was about to click it. I have now bloody well upgraded to Dropbox Essentials without meaning to. Is there any way to STOP these annoying spam popups?
