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Forum Discussion

Photo O.'s avatar
Photo O.
Collaborator | Level 10
12 months ago

Share approval not working

I am having an issue with approving requests to share folders. 1. At our business (a photolab) we share folders of images of processed films with the customer who brought the film in for processing....
emails
Share
Shared Folders
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi Photo O.! Thanks for bringing this to our attention.

 

Did this happen once, when you tried to grant access to a shared folder, or is it happening for all requests now?

 

Can you send me a screenshot of the email you receive now (while hiding any personal info), so that I can take a look?

 

Nudge me, when you’re ready.

Photo O.'s avatar
Photo O.
Collaborator | Level 10
12 months ago
It has happened for every request for access for a few days. It is about 9pm Wednesday here now so I will send some screenshots tomorrow morning when I get to work.

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