You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

birdenvy's avatar
birdenvy
New member | Level 2
7 years ago

Scan Document feature freezes on "Waiting to Upload"

Howdy all, I keep getting a glitch when attempting to create a document through the Dropbox "Scan Document" feature. I can scan the document, make adjustments, etc, but once I hit "Save" it gets stu...
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  • Ross_S's avatar
    Ross_S
    7 years ago

    Hi all,

    We have pushed a server-side fix. You should see that the Doc Scanner now functions as expected.

    There's no need to update to a new build, as the fix exists on our server.

    Many thanks for your patience!

birdenvy42's avatar
birdenvy42
Explorer | Level 3

Hi Walter,

Thanks for the quick reply. Yes I am using Dropbox version 114.2

I tried clearing the cache, logging out, restarting my phone, still didn't work.

I also tried deleting the app and reinstalling, still didn't work.

I then updated to the newest iOS 12, still no luck.

birdenvy42's avatar
birdenvy42
Explorer | Level 3
7 years ago

Update:

I tried saving the scanned document as a PNG, and that uploaded! 

Still doesn't solve my problem, as I need multipage PDF's.

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