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Forum Discussion
Scan Document feature freezes on "Waiting to Upload"
Howdy all, I keep getting a glitch when attempting to create a document through the Dropbox "Scan Document" feature. I can scan the document, make adjustments, etc, but once I hit "Save" it gets stu...
Hi all,
We have pushed a server-side fix. You should see that the Doc Scanner now functions as expected.
There's no need to update to a new build, as the fix exists on our server.
Many thanks for your patience!
Walter
Dropbox Staff
Dropbox StaffHey there birdenvy - sorry to hear that!
Could you please let me know if you're running our latest version of the mobile app (it's 114.2 for iOS devices)?
Could you please try to clear the cache on your app and then sign out and back into your Dropbox account?
Also, I see you mentioned an older version of the iOS on your mobile — would you mind updating your device’s OS and seeing if the issue persists?
Moreover, could you try clearing your caches too? To clear your cache, please follow the steps listed below:
- Navigate to the “Personal” tab
- Tap the gear icon in the upper-left corner of the screen
- Select “Clear Cache”.
Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
I hope this helps and let me know how this goes. Thanks!
Hi Walter,
Thanks for the quick reply. Yes I am using Dropbox version 114.2
I tried clearing the cache, logging out, restarting my phone, still didn't work.
I also tried deleting the app and reinstalling, still didn't work.
I then updated to the newest iOS 12, still no luck.
Update:
I tried saving the scanned document as a PNG, and that uploaded!
Still doesn't solve my problem, as I need multipage PDF's.
