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Forum Discussion

birdenvy's avatar
birdenvy
New member | Level 2
7 years ago

Scan Document feature freezes on "Waiting to Upload"

Howdy all, I keep getting a glitch when attempting to create a document through the Dropbox "Scan Document" feature. I can scan the document, make adjustments, etc, but once I hit "Save" it gets stu...
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  • Ross_S's avatar
    Ross_S
    7 years ago

    Hi all,

    We have pushed a server-side fix. You should see that the Doc Scanner now functions as expected.

    There's no need to update to a new build, as the fix exists on our server.

    Many thanks for your patience!

ylauarch's avatar
ylauarch
Explorer | Level 3
7 years ago

when i go to my camera upload folder in dropbox app, the progress bar shows up at top but no progress. Also no error message, just seems stuck. phone is fully charged and i have also tried with it plugged in. This was working before ios 12 with icloud backup on. i do not want to turn off my icloud backup.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi there, if you keep iCloud backup on, and have its "Optimize iPhone Storage" setting enabled, this will save your full-resolution files in iCloud and store "optimized" versions on your phone.
     
    Since the full-resolution images are stored in iCloud, the camera uploads feature needs to connect to the iCloud servers to upload each full-resolution image to Dropbox. This can be a slow process that depends on the strength of the connection to the iCloud servers.
     
    Could you confirm if the optimize setting is enabled on your iCloud settings?
    • ylauarch's avatar
      ylauarch
      Explorer | Level 3
      7 years ago

      Hi Jay

      Turns out my iCloud Storage is not on for photos. Does it need to be on?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        No it doesn't, however if it is on, and Optimize Storage is on, this makes uploading images to Dropbox much slower.

    • ylauarch's avatar
      ylauarch
      Explorer | Level 3
      7 years ago
      It turns out my iCloud photo is off, does it need to be on?
  • BryanLethcoe's avatar
    BryanLethcoe
    New member | Level 2
    7 years ago
    I’ve been unable to upload scans for the last 2 days - stuck in “Waiting to Upload”
    I’ve worked around this by using Adobe Scan, then saving to Dropbox
    I’ve uninstalled and reinstalling the app and verified I’m logged into both my personal and business accounts
    Please advise
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      For all users currently experiencing this issue, I’d recommend contacting our support team directly in order to investigate this matter further, with as much detail as you can provide.
       
      Thanks in advance!

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