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Forum Discussion
Recipient of shared folder having to buy space?
Why are the recipients of my shared folders being told they need to sign up and pay for dropbox or saying they need more space?
RFP1 wrote:
... but what if clients don't even have db? Do they still have to sign up to receive a shared folder from me?
Yes, a Dropbox account is required to join a shared folder.
If your clients only need to view or download the content, and have no need to upload files to you or modify the files in the folder, you can send a Shared Link to the folder instead. A Dropbox account is not required for a Shared Link.
Hello, one of my clients has shared a Dropbox folder with me so we can work together remotely. They have a paid plan with 2TB data. I am unable to upload to the folder as "Dropbox is full". However, it's not full, only 2GB data has been uploaded to the shared file. We have reviewed and confirmed that she invited me to the folder from the account holder email address, credit card is up to date, folder is located within the paid account, and she can still upload.
Does every used need to have a paid account to use a shared folder?
- Hannah
Dropbox Staff
Hey Adminable, thanks for reaching out to our Community.
I moved your post to this relevant thread, so you can take a look at the replies here for more info, but, indeed, a shared folder takes up space in each member's account.
If you want to upload files to your client's folder without affecting your space, they'll need to send you a file request.
I hope this helps!
Hi Hannah,
File request doesn't seem to be the answer. That will allow me to upload files but not see or download them. It seems that every team member would need to have an upgraded account to be able to use Dropbox as a shared folder for work. Is that correct?
- Rich
Super User II
Adminable wrote:
It seems that every team member would need to have an upgraded account to be able to use Dropbox as a shared folder for work. Is that correct?
Correct.
You're not uploading to a folder in their account. You have your own copy of the folder in your account, and that copy syncs with theirs. You need to have enough available space in your own account to hold any data within it.
