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Forum Discussion

vinzlj's avatar
vinzlj
Explorer | Level 4
8 years ago

OSX doesn't save screenshots to Dropbox anymore

Hey,  I got a brand new MacbookPro and although I activated the Share screenshots via Dropbox option in the Import tab, screenshots are still saved under my Mac's Documents folder.  Here's my con...
Desktop
Mac
Sync
upload
  • Jane's avatar
    Jane
    7 years ago
    Hey DreClark, I’m assuming that you’re referring back to the steps I included in the first page of this conversation, is that right? Have you had a chance to check back on the tips Rich has included as well? If so, can you let us know of the results? 
     
    Also, can you let me know whether you’re facing this issue across devices or it is specific to one computer? Please include as much detail as possible, so as to try to recreate the behavior on my end. 
     
    Thanks for posting us your inquiry on this discussion & I’ll be awaiting your next post! 
  • ae1m's avatar
    ae1m
    6 years ago

    OK I found the problem.  Mojave has a new screenshot capability you get with SHIFT-COMMAND-5.  After typing SHIFT-COMMAND-5, select OPTIONS, then select "save to desktop" and then the Dropbox saving funtionality returned.

    Bob

     

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff

Hey vinzlj, 

 
Welcome to the Dropbox Community, let’s see what we can do to resolve that!
 
As a first troubleshooting step, could you please make sure that you are running the latest stable version of the Dropbox desktop application on your MacBookPro and that there are no Symlinks interferring with Dropbox? 
 
Secondly, could you try disabling and re-enabling the “Save screenshot to Dropbox” option once the upgrade is made? The steps are here: 
 
#1. Click on the Dropbox icon in the system tray at the top right of your screen (Mac or Linux).
#2. Click the Gear icon.
#3. Click Preferences.
#4. Click Import.
#5. Check "Save screenshots to your personal Dropbox".
 
If you still experience the same behavior, just let me know in your reply, so that I follow-up on that!
 
Warm regards, 
JaneA
vinzlj's avatar
vinzlj
Explorer | Level 4
8 years ago

Hey JaneA, 

Thanks for your quick answer but it still doesn't work. 

I downloaded the latest stable version here : https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-27-4-22/m-p/223538#M3980

Then I checked if I had Symlinks in my Dropbox folder but it's not the case.

I also re-applied the correct user's rights on the Dropbox folder just in case. 

Then I tried disabling and enabling the feature again and nothing happens. Still going to ~/Documents... 

Hope you can fix this soon :)

Regards, 

Vincent

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    8 years ago
    It sounds like you have something else overriding your screenshots. macOS would, by default, save screenshots to your desktop. Dropbox obviously saves them to your Dropbox folder. If they're going to Documents, then it's likely that you have another application that has control of the screenshot functionality (or you've changed the save location in macOS).
    • Online B.'s avatar
      Online B.
      Helpful | Level 5
      8 years ago

      I got the same issue. Also updated to the latest version. Dropbox did stop syncing, keeps indexing. and no screenshots anymore.

      The strange thing is it counts for my iMac and MBP.

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        8 years ago
        If your Dropbox has stopped syncing and is only indexing, then it's likely a different issue from what is described here. Please start a new question specific to your issue. Thank you.
    • vinzlj's avatar
      vinzlj
      Explorer | Level 4
      8 years ago

      Hey, 

      I'll have a look as soon as I can.

      Can't think of anything taking over the screenshot functionality but I'll check it out, thanks! 

      Regards,

      Vincent

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