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Forum Discussion

RyRy's avatar
RyRy
Explorer | Level 4
3 months ago

My Dropbox folder for my workplace is missing on Mac OS

I've recently gotten a new laptop and have reinstalled Dropbox on it.   My workplace has a "<Workplace> Dropbox" folder with all our relevant shared admin files and folders. These folders were vi...
Desktop
Error Messages
Folders
Mac
Sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Thanks for the info. Could you try the steps in this article to see if they help with the syncing issue?

RyRy's avatar
RyRy
Explorer | Level 4
3 months ago

Hi,

Thanks, I don't have firewalls or network restrictions.

I haven't had an error message about low disc space.

I don't have a hardware issue or disk error.

Anything else you can advise or is there a part I'm missing? Thanks, R

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Could you try enabling full disk access, which can found in that article, as you're on a Mac device?

    • RyRy's avatar
      RyRy
      Explorer | Level 4
      3 months ago

      Thanks for pointing me in the right direction.

      I've tried that and restarted my computer, but the main folder is still missing.

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Thanks for the info, I'd recommend contacting the support team from your Dropbox team account in order for them to investigate this in more detail on their end.

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