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Forum Discussion
Move all files and folders from one Dropbox account to another as admin.
We acquired a company that was also using Dropbox and I need to move all the content from that account to our main account and delete that account. There are only 10 users in the account and as Admi...
Hey Vmanda, I definitely see where you're coming from and I'm going to note everything.
Our main goal is to listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine.
As an alternative, you can also check this Help Center article if you wish to merge the two teams together. Or, you could always call our Support and ask them to assist you while you follow the steps on your end, in order for them to guide you and check what you could do differently.
I hope this clarifies!
Walter
Dropbox Staff
Dropbox StaffHey Vmanda - have you been able to confirm the owner of the folder you'd like to move on your end?
Also, are you doing this via the Admin Console or from your homepage?
It just tells me that the folders are owned by the team. I've tried this from both my home page and from the admin console. I did the whole create a shared folder, shared it with myself at Company A and when I opened it in Company A I do not have the permissions to manage membership of that folder. I just ended up downloading each individual folder as a zip file, extracting it and than copying it to the Company A Dropbox account and adding folks back to the folders they need access to. Luckily it's not a very large dropbox account that I'm moving the stuff from. What is annoying is by downloading all the data and than copying it to Dropbox, all of my dates are today's date, not happy about that. I really don't understand why this isn't a simple straightforward process. I really have a tough time understanding and working with the permission structure in Dropbox. Nothing seems to be easy.
- Megan
Hey Vmanda, I definitely see where you're coming from and I'm going to note everything.
Our main goal is to listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine.
As an alternative, you can also check this Help Center article if you wish to merge the two teams together. Or, you could always call our Support and ask them to assist you while you follow the steps on your end, in order for them to guide you and check what you could do differently.
I hope this clarifies!
This merge was exactly what I needed, I've been searching dropbox help for 2 weeks trying to figure this out, it was definetly hidden!
I spoke with customer service on Wed. Explained everything i needed, they said all was good. I scheduled with my team to begin the merge this morning and believe it or not, the merge will not go through, apparently my version of Dropbox business doesn't support team merges. You would think they would have mentioned that on Wed. I spoke to customer service again and now I have to wait for this to be escalated and their is no way to contact that team other than via email. so I have to wait, this is the second weekend in a row that I've had to ask my team to stay out of their files and this will be the second week in a row that I have to tell them, just kidding, we still haven't done it. I also had to purchase additional licenses in order to accommodate the merge so I'm again being charged for licenses that I'm not using. My ticket number is 23879768. Quick question, does Dropbox just go out of their way to make things difficult, because I am wasting a ridiculous amount of time and money trying to merge 2 accounts.
