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Forum Discussion
Issues with drag and drop; using chrome browser
Hi all;
I have always used the drag and drop feature to add in files to the DB folder. Over the recent months, this feature has become erratic at when it chooses to work and when it wont. Some ...
Hey there Walter;
please see below:
Hi @MBarker202; welcome to our Community!
- thank you. much appreciated.
I'm not sure if this relates to your browser yet; could you check if this is also happening on an incognito window with no extensions or plugins running?
- Of course go to test and its working fine atm. I tried with a regular window and an incognito window, and both come up with the drag and drop prompt immediately when clicking and dragging - of course.. so will wait till it does it again (or doesn't do it in this case) and I will try an incognito window to see if thats the issue..
Apart from that, do you get any better results on other browsers?
- Yes - when it was not working anywhere in chrome I navigated over to an internet explorer window (that was painfull) and it worked there. .
While we're at it, does the upload button work fine for you or are you having issues with this as well?
-Yes, upload button works fine, however one of the file types I upload is a shortcut URL to posted (private) youtube content; and dropbox has this funny habit of transforming the file into something else when I use the 'upload' button - where click and drag doesnt do this - it just uploads the link the same as I have created it (another weird DB little quirk)
Keep us posted on your findings and we'll take it from there.
- Sure, will do. cheers
Hi Walter;
please see video / capture of fault replicated just now.. And you can see in the capture that I also bring up IE and it works immediately. Given its faulting again I'll try switching into incognito mode again to test..
you should be able to view the file HERE: https://www.dropbox.com/s/lfhnxm3vqeye0rt/drobox%20issue%20capture.mp4?dl=0
Added: incognito window makes no difference. (just tried)
- Daphne
Dropbox Staff
Thanks for the screencast MBarker202!
Could you just confirm for us which version of the Chrome browser you have installed at the moment?
Hi Daphne;
Sure thing.
Chrome info as follows:
Google Chrome is up to dateVersion 86.0.4240.111 (Official Build) (64-bit)
