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Thijxx's avatar
Thijxx
Helpful | Level 6
8 years ago

iOS 11 uploading duplicates

After uograding to iOS11 all photos are being uploaded again. Since Dropbox uploads and stores duplicates ‘by (lack of proper) design’ this is a problem.
Mobile
Space and storage
Sync
  • Jane's avatar
    Jane
    7 years ago
    Hey 
    amw92
    , I appreciate your swift follow-up! 
     
    I've located your support request on our system and I can see or colleague has replied to you there as of yesterday regarding yteh issue you've experienced asking more information & they're awaiting your reply, so that you proceed to resolution together. 
     
    At your convenience, could you check your inbox for our latest message and let me know here if can't find this email, so that I make sure to send that again? 
     
    Hope this gets resolved soon & I wish you a lovely rest of the day ahead!
     
    [This thread is now closed by moderators, as this has now been solved. If you'have a similar question, feel free to start a new discussion in the Find Answers section here. ]
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
I understand amw92, let me send over some additional steps below: 
 
As you’ve mentioned that you couldn’t submit a request, could you try following this flow: “Email/ Other/ & then choose "Email now”?  On the “Other details” field there, please fill in any additional info on what you’re experiencing, that would help our team determine the case. 
 
Shortly after you hit submit, you should receive a follow-up email with a 7 digit ticket number. 
Please include it in your next post, so as to make sure a colleague works on that with you as soon as possible. 
 
I’ll be awaiting your next post here!
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey 
    amw92
    , I appreciate your swift follow-up! 
     
    I've located your support request on our system and I can see or colleague has replied to you there as of yesterday regarding yteh issue you've experienced asking more information & they're awaiting your reply, so that you proceed to resolution together. 
     
    At your convenience, could you check your inbox for our latest message and let me know here if can't find this email, so that I make sure to send that again? 
     
    Hope this gets resolved soon & I wish you a lovely rest of the day ahead!
     
    [This thread is now closed by moderators, as this has now been solved. If you'have a similar question, feel free to start a new discussion in the Find Answers section here. ]

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