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THX1965's avatar
THX1965
Helpful | Level 6
2 years ago

Dropbox Mac Beta: Green Circles are gone - everything has the cloud symbol

I am assuming work is being done in the background, but as of a few days ago, I no longer have green circles for downloaded (available offline) files. Everything has a cloud symbol (that symbol doesn...
desktop
GUI
Mac
sync
  • Megan's avatar
    Megan
    2 years ago

    Hi THX1965, can you also try out these steps? 

     

    If you edit a file, does the small circular syncing icon like that on the article appear, even if momentarily? If you right/control click a file and choose either "make available offline" or "make online-only", do you see any change?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi THX1965, can you also try out these steps? 

 

If you edit a file, does the small circular syncing icon like that on the article appear, even if momentarily? If you right/control click a file and choose either "make available offline" or "make online-only", do you see any change?

THX1965's avatar
THX1965
Helpful | Level 6
2 years ago

Hi Megan - I followed the steps from your link and disabled the one other Finder extension that was active - BetterZip, a very helpful little helper - https://macitbetter.com/

 

But now the sync icons are back. They came right back after force-quitting the Finder. Thank you so much for your help.

 

So, I guess, BetterZip's Finder extension is incompatible with Dropbox's Finder extension. Should I report this to the developer of BetterZip?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Awesome news THX1965! 

     

    I'm glad everything is back on track. If another third-party app uses and interacts with your content like BetterZip, then that would justify things. 

     

    If you need anything else, give me a shout!

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