We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

twopianohands's avatar
twopianohands
Explorer | Level 3
7 months ago

File with a grey circle on my computer - how to get rid of it?

Hi!

I never had any issues with Dropbox, all just went smooth. For a few weeks now I sometimes get a grey circle in front of a file that i want to put into the Dropbox. It's only when I move a file to Dropbox on my laptop. No problems when I upload something from my iPad.

Dropbox does not upload this file, I cannot work with it.

What does this symbol mean? And how can I get rid of it?

Desktop
Sync
  • Walter's avatar
    Walter
    7 months ago

    Hey twopianohands - thanks for posting on our Community and happy Friday!

     

    This icon means that the file is online only. Could you try making it available offline and let me know how it goes?

     

    Thanks so much! 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey twopianohands - thanks for posting on our Community and happy Friday!

     

    This icon means that the file is online only. Could you try making it available offline and let me know how it goes?

     

    Thanks so much! 

    • twopianohands's avatar
      twopianohands
      Explorer | Level 3
      7 months ago

      it worked, I made it available offline and it has the green corcle now. but why do I have to do this? I never had to before and all the files got the green circle immediately.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Glad to hear that did the trick twopianohands 

         

        We recently introduced the option to make files online only to users on the Basic plan - perhaps this is why you only noticed this lately? 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!