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mx's avatar
mx
New member | Level 2
7 years ago

Dropbox Badge not showing in Office 365

Hi - we have an enterprise MS Office account (MS Office 365 ProPlus) and a Dropbox Business Account The Dropbox badge is no longer showing in any Office product. - The files are stored in my Busine...
dropbox business
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  • Jane's avatar
    Jane
    7 years ago
    Hey pedmunds, thanks a lot fo your ongoing cooperation while you were working with my colleagues! 
     
    I’m just going to update this thread for future reference, as other users experiencing this issue may have a look at the solution that worked for you. 
     
    Our higher level technician recommended that you rebuild your configuration settings by unlinking and relinking your Dropbox account to your computer. This will restore any settings which may have been changed without affecting or removing your files. Here are the steps to go about with this option: 
     
    #1. Right-click the Dropbox icon in the system tray, or menu bar, by the clock.
    #2. Click on the :gear: icon & then select "Preferences".
    #3. Select the Account tab 👤 . 
    #4. Click the "Unlink" button in the Account tab.
    #5. Your Dropbox will then prompt you to re-enter your account information.
     
    Your account will then take a few moments to re-index your Dropbox folder and sync any pending changes before returning to normal activity. (Extra tip: You may need to restart your device once!)
     
    Cheers! 
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Thanks for the prompt reply, StewartHippie. 
 
I’ve gone ahead and sent you an email to the email address associated with your Forum profile so as to further investigate on the matter. Please check your inbox for my latest message. 
 
Cheers! :nerd:
pedmunds's avatar
pedmunds
New member | Level 2
7 years ago

I have the exact same issue with the same build of Dropbox.  Could you please tell me who I should send an e-mail to?

 

Thanks.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey there pedmunds! Initially, please ensure that you’ve checked all the requirements to run the Dropbox badge. Also, as suggested before, if you’ve got paired Dropbox accounts, ensure that you’re looking for the Dropbox badge on the files that are saved under your Dropbox Business account. 
     
    If the issue persists, you can log in a request with our Support team for further assistance, or I can send you an email to the email address associated with your Forum profile. Let me know of any updates on the matter. Cheers! :nerd:
  • pedmunds's avatar
    pedmunds
    New member | Level 2
    7 years ago

    Thanks Lusil.  I've checked all of the requirements to run the Dropbox badge and I meet them all.  The badge was previously working, but suddenly disappeared recently.  I have logged a call with Dropbox Technical Support.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for the quick response here, pedmunds! I was able to locate your open request from my end and, due to account-specific info that’s required to further investigate, I’ve made sure to get back to you via email. Please check your inbox for my latest message. Cheers! 
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey pedmunds, thanks a lot fo your ongoing cooperation while you were working with my colleagues! 
     
    I’m just going to update this thread for future reference, as other users experiencing this issue may have a look at the solution that worked for you. 
     
    Our higher level technician recommended that you rebuild your configuration settings by unlinking and relinking your Dropbox account to your computer. This will restore any settings which may have been changed without affecting or removing your files. Here are the steps to go about with this option: 
     
    #1. Right-click the Dropbox icon in the system tray, or menu bar, by the clock.
    #2. Click on the :gear: icon & then select "Preferences".
    #3. Select the Account tab 👤 . 
    #4. Click the "Unlink" button in the Account tab.
    #5. Your Dropbox will then prompt you to re-enter your account information.
     
    Your account will then take a few moments to re-index your Dropbox folder and sync any pending changes before returning to normal activity. (Extra tip: You may need to restart your device once!)
     
    Cheers! 
  • cgamba's avatar
    cgamba
    New member | Level 2
    7 years ago

    Hello,

    I have the same problem as the original poster -- Dropbox badge not showing on my Dropbox business files. I checked the requirements here https://www.dropbox.com/help/business/badge-issues and I meet them all, however I am using Office 365.

    I already tried unlinking both my personal and business account, relinking and rebooting, but no success.

    I'm not sure when the problem started but I'm sure the badge was showing at some point in the past. One additional information (not sure if relevant) is that I previously had a different Dropbox business account linked to my personal account, and switched recently to a different (after unlinking the previous one). I'm not sure if the badge ever showed with this new business account.

    Any suggestion?

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey cgamba, let me have a closer look through our Official channel, as this will need some hands-on troubleshooting. In order to check back on your account-specific details on my tools, I’ve made sure to reach out to you directly via email on my end. 
     
    Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks again & I’ll be awaiting your next reply!
     
     
    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]

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